From the moment R6 update was introduced for QuickBooks 2013, many of the users of QuickBooks reported a problem of missing fields, especially with their payroll software. Take for example the screen for writing checks; many users claimed that fields like Class of Customers, Billable Box, and Customer – Job are missing and cannot be viewed at all. Another point about this payroll problem is that it is not true for all the company files, which in essence means that one file might seem ok but the other might have fields missing. To help resolve the issue of missing fields, a proper resolution is enumerated below.
The moment R6 update for QuickBooks 2013 was released; many users realized this issue and promptly reported it to Intuit. A team of technical experts led by Alex Wall probed the issue thoroughly. Following the complete investigation a proper explanation and resolution was provided to the public.
By identifying the root cause for the problem, a swift and easy solution was decided upon. The problem is caused by the Font settings set in Windows system and the answer to the problem is to set all the settings related to Font in Windows System to ‘Default’.
In fact the main reason behind this error is DPI setting and not the updates released by Intuit. QuickBooks was created with settings that work best with default values of DPI. Since QuickBooks 2007 any changes in DPI setting, not set to default, can result in strange malfunctioning in the User Interface. This issue is applicable for not only QuickBooks but also other applications and software installed in the system. In fact the problem is not only related to DPI settings, but can also be affected by the settings of resolution of the system. The solution for this is to set the setting of DPI to default or normal, that is 96dpi, and keep the resolution of the computer system to low in order to keep a good balance between the windows real estate and visibility.
Lowering the Windows screen resolution also helps to great extent. Suppose the screen resolution is set at 1920 * 1080, then the icons, fonts and all the displayed will be very small in size. DPI is basically used to make the fonts big in size, thus, if the screen resolution is down then everything will be easier to see as it is big in size. The user should try different mixes of resolution to narrow down the most comfortable one.
First and foremost the user needs to customize the settings of DPI for all the Windows OS supported by the QuickBooks 2013. It is quite common for display features of QuickBooks software to get affected by the Windows resolution and font settings. If the settings are not set at default, any of the above listed issue can crop up. This issue can be fixed by modifying the resolution of the system and font along with other settings.
These steps should resolve the issue of missing fields and column from QuickBooks payroll software. In case the issue persists, the user is advised to immediately contact Intuit’s customer support team. However if the user is in hurry, he can opt for alternative agency called www.qbpayrollhelp.com through their Toll Free QuickBooks Payroll Helpdesk Number 1-844-827-3817.